Customer centricity in airline industry.

| November 21, 2017

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About ten years ago, Continental Airlines was faltering and ranked among the lowest of the major US airlines. The problems the airline faced were not unique. But, siloed, unstructured data and incomplete information made determining the root cause analysis a difficult task. Continental Airlines needed a more comprehensive view of the business in order to reduce operating expenses, increase commercial insights and improve time-to-market. Here, too, legacy systems were hampering the growth and profitability story.

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Royal Airport Services

Certified Ground Handling Company of Pakistan, which right from its inception in year 2006 embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.

OTHER ARTICLES

What 2019 Taught Us About the U.S. Airline Industry

Article | February 18, 2020

For U.S. airlines, the fourth earnings season is now complete. And as is customary these days, all players produced solid profits. Collectively, Delta, American, United, Southwest, Alaska, JetBlue, Hawaiian, Spirit, and Allegiant reached a double-digit operating margin, topping 10 percent on nearly $46 billion in revenues. For all of 2019, they earned 11 percent on $184 billion. The year before: 10 percent on $175 billion. No other country has an airline industry so stable and profitable. What were the highlights of the final quarter of the final year of the decade? Here’s a review:

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The Boeing 777X – What Does The Future Look Like Now?

Article | April 8, 2020

The aviation world is rapidly changing due to the current crisis, and no one is more affected than airframe builders like Boeing. With the Boeing 777X due to start service at the end of the year, has the crisis affected the new flagship aircraft’s development?Boeing is building a new generation of the popular widebody 777, much as it did with the narrowbody 737. This new version will have new technologies and new engineering, inspired in part by innovations built into the Boeing 787. These include bigger windows, a composite fuselage, and state-of-the-art cabins.

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Why Does Aegean Want To Buy Croatia Airlines?

Article | February 10, 2020

Croatia Airlines is on sale, and Aegean Airlines expressed an interest to buy it. Why did the Greek flag carrier do this, and what plans could it have for Croatia Airlines? For several years now, the government of Croatia has been trying to sell Croatia Airlines. The national airline is loss-making and has not launched a single new route in 2019.

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Here’s What Will Happen Next to Corporate Airfares

Article | April 7, 2020

To paint a picture of what corporate airfares will look like once planes return to the skies is becoming more difficult by the day — if not impossible. Airlines, for one, have more pressing matters to deal with as they fight for survival during the ongoing crisis. Most in the U.S. will be working through the fine print of the $2 trillion U.S. stimulus package that throws them a lifeline of $50 billion in grants and loans. Other carriers, particularly in Europe and Asia, have already downsized and furloughed most of their workforce and are now turning to refinancing. Cases in point include Air France-KLM, which is now looking for $6.5 billion in state-backed loans, while last week Singapore Airlines revealed it had secured $13 billion in new funding.

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Spotlight

Royal Airport Services

Certified Ground Handling Company of Pakistan, which right from its inception in year 2006 embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.

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