Article | December 28, 2021
Whether you’re a small, newer airline looking to make a splash in the online world or a niche brand wanting to expand your customer base, you’ll need the right aviation marketing strategies in your arsenal. Similar to any other industry in today’s market, digital strategies are non-negotiable for brands in the aviation space who are hoping to connect with customers online and restore customer confidence in the aftermath of COVID-19.
And if you’re looking to take your brand to the digital skies, you need impactful strategies that help you offer a seamless customer experience. Let’s look at five strategies you can use for your aviation marketing strategy.
Aviation Marketing through Social Media
Visibility is a hugely important goal to achieve for any business. After all, how can you hope to attract new customers if no one knows about you? This is especially true and important for smaller airlines or those not operating in the commercial space. For example, when the average customer thinks about traveling by plane, they probably aren’t considering private airlines.
But if customers see content online about airlines, perhaps even highlighting that some private airlines fall in their price range, things can change. Once customers are aware of your company, you’re one step closer to securing a sale. The key is getting in the picture in the first place—something social media can do.
In addition to visibility, use social media to keep your customers informed. Despite us seemingly living in a post-COVID world, uncertainty is still a big factor that customers and airlines alike have to consider. Positive coronavirus results or transmission outbreaks can throw a wrench in travel plans right up until check-in, but social media offers a way to keep customers informed with live information and updates.
Airlines can use social media platforms like Twitter to post live updates on flights, including regular information on delays, but also more unexpected and yet super useful updates on things such as weather conditions at their destination.
And if you’re looking for international aviation marketing strategies as a multinational company, social media is a great way to connect with customers across territories too, thanks to its global reach.
Digital Customer Service Strategies
We saw during COVID-19 how important it was to provide quick, accurate information to customers, with things like up-to-date websites, live social updates, and automated texts for flight changes. These strategies all helped to streamline customer service offerings, as well as free up helplines and customer service booths at airports, and they have helped establish a new benchmark when it comes to customer service.
Having a solid customer service strategy in place is more important than ever—specifically, having one that’s responsive, flexible, and digital. This means offering smart chatbots that can assist with frequently asked questions, detailed guidance online addressing common challenges that customers face, and over-the-phone support in multiple languages that can enhance an international aviation marketing strategy.
Customer service might not seem like it matches with airline marketing, but going above and beyond for your customers is essential in creating the right reputation for your brand. Establishing your company as a gold-star service provider will not just give you something to shout about online, but it will also keep customers loyal and engaged with you too.
We all know that the future is mobile—and it’s no different for aviation companies, who have that same pressure to keep up with technological advancements if they want to provide the best service possible for their customers.
Smartphones are an integral part of all of our lives, and they’re now just as important as ever, as people are taking their digital identification with them on their travels. Aviation companies must recognize the company they keep in the travel space, where mobile apps support customers on their journeys and trips—from navigation to weather and accommodation to ridesharing. Without an interactive app or fully mobile-friendly site, an airline’s strategy for marketing won’t be as impactful.
Customers used to have to carry printed versions of their flight documents in order to board, including boarding passes and booking confirmations, but things aren’t so paper-based anymore. Digital wallets that keep boarding passes safe and apps that store customers’ flight information are the norm now.
Mobile apps are also fantastic for driving loyalty programs. With an interactive app where customers can collect and cash in loyalty points, you not only provide an easy way for customers to enjoy their rewards, but also make flying more accessible and cost-effective.
In a post-COVID market, there is even more of an emphasis on contactless travel—another area where mobile solutions can play a key role. Phones allow consumers to have all their information handy, and other contactless technology helps facilitate airport management.
Content that Creates Real Connections
Digital content has the potential to reach a wider audience and, more importantly, turn readers into customers, so it should be included in any airline marketing strategy. Showing customers exactly what your company can do for them, and how you do it, is crucial for establishing strong branding and customer relationships. It’s how airlines can differentiate themselves from their competitors and add value to their services.
Meaningful content that your audience will trust includes user-generated content that offers real insights into what it’s like to be a customer of your company, such as honest reviews and feedback from real customers. You can deliver this content in a variety of ways—e.g., blogs, videos, social media, PR—but however you choose to do so, be sure to keep the story at the forefront of your narrative to create those all-important connections with customers.
Omnichannel Digital Experiences
Alongside social media, there are a slew of other digital channels that should be considered in your digital strategy. This is hugely important because of the myriad ways that consumers interact with the online world nowadays. If it’s not live Twitter updates, it’s check-in reminder emails. The point is that brands need to be present across different platforms and digital mediums in order to provide a competitive and effective experience for their customers.
For airlines, it’s about making sure that no matter what device a customer is using, their journey is cohesive and streamlined. They should be able to switch seamlessly between your website on their laptop and emails on a tablet, with the right information easy and quick to find in a consistently branded way.
It’s also worth considering that people tend to carry multiple devices with them while traveling, making it even more important for airlines and airports alike to offer omnichannel digital content to their customers.
Whatever part of your aviation branding or marketing you need support with, the team at TPT Digital can take your brand to new heights. The 2022 Aviation Festival is a great opportunity for learning, connection, and collaboration—come and say hello to us there!
Also, get in touch if you’d like to discuss how TPT Digital can support your paid social media content. We’re happy to give you a free quote.
Article | July 26, 2022
The global airline industry is currently going through unprecedented financial damage. A few factors contributing are high operational costs, increased security costs, low customer satisfaction, low revenue, and frequent dynamic shifts in air travel.
Hence, it’s a high time for airlines businesses to resolve their multitude of issues for its economy to recover. To leverage this goal, the industry should leverage its most high-volume asset—analytics. Analytics will help drive the airline industry's growth rate in the coming years.
It’s because, Developing new data applications will bring a handful of digital marketing opportunities in the next five years. And these applications will bridge the gap in the industry.
Welcome to the New Age of Analytics
This topic of discussion is not new. But the new thing about analytics is that it is changing the airline industry data collection process. Analytics has become an essential part because the pandemic has forced countless non-digital airline businesses to shift to online operations.
Advanced analytics with innovative data technologies is becoming popular due to its numerous applications. To name a few, it provides smart management abilities and a proper decision-making system. So, to get a hand over this, marketers should have a razor-sharp focus to upgrade their analytics.
With advanced analytics, airlines can deliver the right information to the right audience at the right time. And when customers access the right information efficiently, they turn into prospective clients. In addition, by using analytics as part of online operations, airlines can survive without a dedicated offline presence.
With the digital transformation happening in the aviation industry, it at a turning point. The situation now is an “adapt or die” one. This policy is generating opportunities for airlines that are making significant changes to their current old business model. However, such a transformation is only possible when analytical technologies are fully adapted. This way, marketers can easily capitalize on operating online by being agile and have adaptable tools.
How can Marketers Adapt Analytics?
As a marketer in the digital era, you need to organize data with the help of technology. By organizing data, you can easily collect data from channels such as social media, loyalty programs, and other online forums. Here are some to use Analytics to empower digital transformation:
Power of Personalization
Digital technologies offer marketing and sales opportunities in direct and indirect channels. For supplies and buyers, this means they can establish greater contact with consumers. It will result in a significant way to sell and buy more products. However, you can take customer interaction a step further by offering personalized offers and discounts with analytics.
Investing in Loyal Customer Base
The most important digital opportunity comes from loyalty programs. Offering it can provide marketers with substantial amounts of customer information. Additionally, there are three other focus areas where you can use analytics:
Partnership with leading technology providers
Investing in these customer-centric areas using analytics will gradually deliver proven results.
Empowering Strategies using Analytics
The next step is to develop a comprehensive data platform strategy by including a data integration layer. By combining traditional and new data sources, this layer will make a flexible and more accessible data architecture to scale airline industry data. This will allow marketers to gain insights into their changing customer behavior.
Hence, adding a data integration layer will also need considerable effort and investment to deploy a cloud platform, an analytic-data-warehouse layer, and a team that maintains the data platform.
So, what are the Exact Ways Analytics is Going to Help Marketers?
The advanced airline industry analysis will help in making cost reductions. Whether it is from fuel consumption, deploying technology, or smart manufacturing, analytics can solve cost-related issues at once. For this, airline businesses must deploy AI systems with machine algorithms, which will help marketers to collect the exact data. Then they can easily analyze the estimations and can reduce them as per the requirements.
The addition to cost reduction, predictive analysis can help by keeping customers up-to-date in real-time. You can enhance Customer satisfaction by promoting offers based on their demand. Once you can have genuine insights and information about your customers and understand their behavior beforehand, you can approach them with the right message, solutions, and services by giving the right reason to invest.
Most importantly, predictive analytics will help speed up the response rate to customers' queries and solve them in no time. Today the response speed matters because airline customers are constantly shifting their travel behaviors. As a result, they now seek customized approaches compared to the traditional approach.
For example, Delta Airlines deployed advanced predictive analytics with AI. They optimized their operations through innovative customer services. Delta Airlines invested a whopping $600,000 for automation software installation. The investment was successful as they were able to access their data effortlessly and were able to connect with their customers by offering them multitude of offers.
Today, airline companies need prompt and accurate performance measurements to take critical, appropriate, and timely actions. Big data analytics can automate certain daily activities. The activities such as prospects' queries, website visitors, landing page hits, and more can be watched daily or weekly. With big data being so effective it will also help you understand the core ingredients for revenue generation. In the end, such advancement will stimulate airline industry data growth.
This is of utmost importance for the airline industry's growth rate. You can develop various innovative models and strategies and avoid risks while implementing them using Advanced Data Analytics.
The risks could be like a data breach, technical factors, organizational operations, customer data, and more. To counter back these risks, you should have proper strategic or annual safety objectives. Advanced analytics have higher levels of excellence that alleviate performance drifts. It will also help you to achieve and maintain through a proper monitoring and testing system.
For example, British easyJet has diminished its operational challenges using AI. With the help of IT, it used data science to improve its pricing strategy, manage inventory, and lowered risk factors. As a result, the company observed an increase in profits of almost 20% in 2021.
What’s Next for You with Analytics?
Marketers should be astute and apprehensive about Analytics. Understanding the upcoming trends of analytics are vital. In addition, the current situation also demands a holistic approach that supports technology (digitalization). Having appropriate approaches will lead you to stand out in this competitive industry.
Taking advantage of data for your existing or potential customers can help you to recognize more information about their activities. So that you can include more innovative techniques and can attract potential leads before they are gone. With technically sound data analytics you can experiment with different customer-centric strategies like:
Building responsive landing pages that get fit in every screen
Being more flexible with your prospects and enhancing interactions either through social media or a website.
Creating platform-specific content to improve customer interaction.
The strategies mentioned above will help you in collecting more data and curating on-demand content/information. By adopting these strategies, you can provide a data-backed open online platform in which you can easily connect with your customers.
Once you have grabbed the technique for your digital marketing needs, tapping big data solutions will be a much better way than before. Therefore, it is crucial to keep legacy thinking aside and welcome innovation onboard.
Frequently Asked Questions
What is the importance of analytics in the airlines business?
Analytics play a vital role in airline businesses. It helps in cost reductions, which could result in investing in better ways. Also, data helps to avoid breaches, provide safety measures, collect huge amounts of information, and enhances operational functionalities.
Does analytics require proper strategies to function in an airline business?
Yes! To implement analytics in your airline business, you need a strategic approach. Analytics provides statistical analysis. Using it, you can investigate and analyze business performance and give insights about improvement as well.
What are the different types of analytics used in the aviation industry?
There are three types of analytics that airline businesses use:
Descriptive analytics: It tells the current business operation
Predictive analytics: It shows what could happen in real-time
Prescriptive analytics: It shows what should happen in the future.
"name": "What is the importance of analytics in the airlines business?",
"text": "Analytics play a vital role in airline businesses. It helps in cost reductions, which could result in investing in better ways. Also, data helps to avoid breaches, provide safety measures, collect huge amounts of information, and enhances operational functionalities."
"name": "Does analytics require proper strategies to function in an airline business?",
"text": "Yes! To implement analytics in your airline business, you need a strategic approach. Analytics provides statistical analysis. Using it, you can investigate and analyze business performance and give insights about improvement as well."
"name": "What are the different types of analytics used in the aviation industry?",
"text": "There are three types of analytics that airline businesses use:
Descriptive analytics: It tells the current business operation
Predictive analytics: It shows what could happen in real-time
Prescriptive analytics: It shows what should happen in the future."
Design and Engineering
Article | January 7, 2022
The aviation industry is going through a lot of technological and operational transitions. Every day, new technologies in manufacturing, airports, passengers, security measures and more are being introduced or being implemented in the entire aviation ecosystem.
5G technology is one of the most critical technologies that is currently raising concerns. 5G technology is becoming a hot topic of discussion for governments worldwide in inferior ways. Many discussions are going on the shelf of safety of consumers. Similarly, there has been rising concern about the new 5G technology in the aviation industry.
Yes. 5G technology promises to bring some of the best opportunities for airlines. But what will be its impact on airline safety? Before we discuss the 5G rollout, let's highlight its ability to benefit the busiest industry globally.
The Ecosystem of 5G
Multiple technologies play a vital role in 5G technology in terms of coverage, such as EDGE, IoT, SD-WAN, and more. The ecosystem is rapidly expanding, even the industry of suppliers to aviation. It includes device manufacturing, network supply and maintenance, system integration, testing, and more suppliers.
IATA says with regard to the aviation industry, a projected $3.9 billion will be invested in 5G by 2026. Moreover, the projections are taking the entire industry to new altitudes. GSA also forecasts that the growth of 5G will be faster than 4G.
The Impact of 5G on the Different Aviation Sectors
The deployments and implementations of 5G can be profitable for every aviation sector if used appropriately. Speaking of the aviation sectors, the new 5G technology will transform the industry in four crucial areas. They are:
Airports & Airlines
The manufacturing sector has massively developed partnerships with telecom players. The partnerships have led to the launch of 5G initiatives.
Nokia and Lufthansa came forward for inspection of engine parts remotely. With AR visualization and 3D technology, customers can have a visual impact on cabin interiors. 5G technology is also being implemented to trace and track systems in aircraft parts and maintain of operations using transmissions, real-time signal processing, and more.
Airports & Airlines
With 5G technology, Gogo Business Aviation is developing new designs for antennas and modems. The designs will enable the world's first in-flight connectivity (IFC) and 5G air-to-ground (ATG) networks by 2022.
“Towards the end of 2022, we will have sites built, and we will start flight testing,”
-Mike Syverson, senior vice president of engineering at Gogo
Gogo's 5G network will be limited to North America. It will be leveraging the existing 250 towers with its current 3G and 4G IFC networks. The 5G network will use spectrum in the 2.4 GHz band with the help of other booming technologies to provide the airplane-to-ground station link with higher bandwidth.
Viasat Inc. is known globally for offering broadband digital satellite communications, wireless networking services, and satellite communications products.
Delta Airlines has partnered with Viasat for its next-generation Ka-band satellite in-flight connectivity (IFC) solution. Delta intends to integrate Viasat technology into 757-200 aircraft, A321ceo, and the 737-900ER (new aircraft) to provide customers with safe and secure air travel.
The European Aviation Safety Agency (EASA) discloses that an average of 1,000 attacks per month occur on aviation systems. Thus, it is becoming a real threat to airport security, safety, and reputation.
SmartSky Networks LLC is a leading satellite solution. It's also a wireless data and networking services provider globally. It caters to the commercial aviation industry. It offers its innovative air-to-ground inflight Wi-Fi network with 5G technology.
In June 2021, Honeywell and SmartSky introduced their high-speed connectivity. They announced it for their business aviation operators in North America. The partnership agreement boosts seamless connectivity in the commercial aviation market.
Looking at these developments made possible by the new 5G technology in the aviation industry, how has it become one of the industry's obstacles in terms of safety?
Let's highlight the picture here.
Aviation Has Expressed a Serious Concern
The Federal Aviation Administration (FAA) has warned about significant safety concerns in the 5G wireless network setup roadmap. The plan for theusage of C-Band spectrum is the prime reason. 5G network operations can interfere with the radar altimeter performance of aircraft.
"It is engaging with other agencies. So that aviation and 5G cellular technology can safely coexist."
-A Federal Aviation Administration spokeswoman
But with the modifications in the manufacturing processes of aircraft, the industry is encouraging manufacturers. Therefore, the manufacturers could conduct tests for 5G interference and modify aircraft designs.
5G Still Provides Hope for a More Friendly Flying Future
Aviation has a 5G rollout despite having no proof. The rollout is about interfering with safety concerns. Instead, 5G in aviation is burgeoning the importance of safety and security more efficiently. The emphasis on safety and security is now even more powerful. Pilots have been equipped with high communication tools with air control towers, especially in weather or technical challenges.
The new 5G technology is way near to providing superior in-flight bandwidth connectivity while improving operational efficiency. It is going to improve overall operational efficiency. Passengers will be able to take advantage of high-speed internet on planes. Also, business passengers can conduct their business activities while flying and saving precious time and effort.
Frequently Asked Questions
Is the new 5G technology harmful to airplanes?
According to the FAA, aviation operators should be prepared for the possibility that 5G technology could interfere with transmitters. The effects of 5G could cause certain safety malfunctions for airplanes. This could affect flight operations as well.
What are the disadvantages of 5G in aviation?
Aviation is getting benefits from 5G technology. But there is always the other side of the coin. So, the disadvantages could be as follows:
Obstructions in connectivity
High costs of technology
What is the market size of 5G in the aviation industry?
The overall market size of 5G in the aviation market was valued at $698.45 million in 2020. Now, it’s projected to extent $4,682.12 million by 2030.
Article | April 20, 2020
The coronavirus outbreak has put airline customer care teams on the front lines. Airlines that have adopted artificial intelligence are alleviating some of the stress that their customer care teams are under.