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Delta Air Lines | June 11, 2020
To help protect passengers and employees, Delta Air Lines announced it has established an internal Global Cleanliness department dedicated to innovating and evolving cleanliness standards.
Delta’s Customer Experience division jumped into action when the coronavirus outbreak began and established new health standards for the airline. The carrier is now dedicating a team to ensure the protocols are up to date and followed precisely to ensure the safety of travelers and employe...
DECK 7 | March 23, 2020
Since the implementation of Data Protection Act in 2018, the approach behind the use of data has changed dramatically. Our clients and customers don’t just want a great experience, they also want to make sure they can trust us. Tweet This! And it makes perfect sense in the present time and space. But as data is considered a key factor in positive customer experience, the U.S. brands and agencies have found it to be increasingly complicated to earn customer trust while rem...
TravelDailyNews International | April 09, 2020
Against the backdrop of the exceptional circumstances caused by the spread of the coronavirus, and in the interest of flexible travel arrangements, the Lufthansa Group continues to offer greater flexibility to its customers. Lufthansa, SWISS and Austrian Airlines are changing their ticket fare structure. With immediate effect, all fares and ticket prices can be rebooked. This applies worldwide for new bookings on short, medium and long haul routes. For tickets purchased in the USA and Canada, th...
INFORM Institut für Operations Research und Management GmbH | May 19, 2020
Keeping track of unit load devices (ULDs), containers, and dollies has been a major challenge for ground handlers over the years. The difficulty that involves gathering real-time information on the status of such assets has led to several inefficiencies when trying to control them. The result: Excessive costs due to inadequate manpower and ground support equipment (GSE) allocation.
To address this problematic, INFORM GmbH teamed up with Blumenbecker Technik GmbH. In a joint effort...
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