Home > News > featured news > Saudi Airlines Chooses Informatica to Improve Customer Service

AVIATION TECHNOLOGY

Saudi Airlines Chooses Informatica to Improve Customer Service

Saudi Airlines | April 01, 2022

Customer Service
Saudi Airlines has chosen Informatica, an enterprise cloud data management company, to help modernize its data strategy and transform the customer experience to achieve the region's ambitious growth goals. With Informatica's Intelligent Data Management Cloud (IDMC), Saudi Airlines can reinvent data management and development.

The Saudi Vision 2030, which intends to diversify the economy and improve public service industries, includes tourism as a key component. The campaign attempts to promote Saudi Arabia as a high-end tourist destination, leveraging the country's hundreds of miles of pristine coastline along the Red Sea. As a national carrier, Saudi Airlines, is a vital element of this goal. It will handle the increase in visitors to 100 million per year within the next five years.

"The Saudi Vision 2030 is an inspiring one, and we're excited about the pivotal role Saudi Airlines will play in bringing it to fruition. Data will power this transformation, and now, with Informatica's Intelligent Data Management Cloud, we can empower our teams with consistent, trusted data and leverage intelligent insights to inspire and captivate our customers."

Abdulgader Attiah, CDO at Saudi Airlines

Saudi Airlines will be able to address the complex issues of scattered and fragmented data using Informatica's cloud-native and AI-powered Intelligent Data Management Cloud, which will deliver a single source of trusted insights. The IDMC, powered by more than 250 intelligent services, is based on a foundation of privacy and trust, allowing Saudi Airlines to adhere to various consumer data protection standards. Informatica Customer360 will provide a single view of the passengers to assist Saudi Airlines in driving relevant, personalized engagement with intelligent insights to change the customer experience, increase cross-sell, and activate the next best action.

"Intelligent data is fueling digital transformations in every industry," said Kash Rafique, Vice President, MEA, Eastern Europe, Russia at Informatica. "For those in travel and tourism the opportunity to leverage data to surprise and delight customers is significant. We're proud to be collaborating with Saudi Airlines as they set about unleashing the value in their data to transform the customer experience and bring the Saudi Vision 2030 to life."

Spotlight

Airbus Eyes New Aircraft

Airbus is still in the process of considering how to move forward with its Airbus A220-500. This variant and new aircraft would be a stretched A220-300 that would seat more passengers and better fill the niche the A220 finds itself in. Today, I explore the latest reports, alongside how working with customers to design new planes can be beneficial.

More featured news

Spotlight

Airbus Eyes New Aircraft

Airbus is still in the process of considering how to move forward with its Airbus A220-500. This variant and new aircraft would be a stretched A220-300 that would seat more passengers and better fill the niche the A220 finds itself in. Today, I explore the latest reports, alongside how working with customers to design new planes can be beneficial.

Related News

AIR TRANSPORT

AvAir with Sanad Provides One of the World’s Largest Component Exchange Pool

AvAir | January 24, 2023

On January 23, 2023, one of the leaders in aviation aftermarket industry solutions provider, AvAir, completed an agreement with Sanad, a wholly owned subsidiary of Mubadala Investment Company (Mubadala). The agreement is to provide asset management solutions for a vast assortment of Airbus, Boeing, and Embraer components. In addition, the material is made available for exchange to AvAir's worldwide customers' network. Sanad Group and AvAir will provide one of the world's largest component exchange pool, allowing customers access to overhaul and serviceable components whenever and wherever needed. AvAir has been in business for the past 22 years, and offers customers and suppliers customized solutions to buy, sell, trade, loan, lease, or consign more than 26 million in-stock parts. The company has received certifications such as ISO 9001, AS9120, and ASA 100, and it follows the highest quality standards in every step: buying, receiving, stocking, selling, and shipping. Steven Solomon, AvAir Vice President of Sales, said, "We are pleased to announce this new program with Sanad that will greatly increase the inventory that we are able to offer to our customers on an exchange basis." He additionally mentioned, "The aviation industry needs a viable solution to address the long lead times on component repairs caused by the recent disruption in global supply chains. The material made available through our pool will keep our customers flying while their components undergo the lengthy repair process." (Source: Cision) About AvAir The customized inventory solution provider, AvAir, is a global leader in the aviation aftermarket. The company was founded in 2000 and headquartered in Chandler, Arizona. It provides inventory solutions to airlines, OEMs, and MROs. The company has been identified as Parts Supplier of the Year for the last three consecutive years by Airline Economics, one of the leading industry trade publications. It has also won the Environmental Sustainability award for two years in a row from The Aviation 100 for its work on sustainability.

Read More

AIR TRANSPORT

SpeedBird and Northern Jet Management to Merge, Becoming One of The Top 20 Private Jet Operators in the United States

PRnewswire | March 31, 2023

SpeedBird, a leading luxury private air travel provider based in Orlando, Florida, is excited to announce its forthcoming merger with Northern Jet Management (NJM), the Midwest's largest and most trusted provider of private jet services. This move brings together two talented teams and increases the combined company's fleet to accelerate expansion to more destinations throughout the United States and internationally. The pending transaction, which will close in second quarter 2023, brings the combined company's revenue to more than $110 million. With this announcement, the combined company will have 209 employees, including 98 pilots, and a fleet of 37 aircraft with dedicated customer terminals in Grand Rapids, Michigan; Orlando, Florida; and Naples, Florida., and additional offices in Milwaukee and Chicago. "Through this combination with Northern Jet, we are now positioned to become one of the top 20 private jet operators in the United States," said Chris Bull, founder and chief executive officer of SpeedBird who serves as CEO of the combined company. "We are excited to collaborate with the teams that Northern Jet has in its Grand Rapids headquarters, as well as in Chicago, Milwaukee and Naples. Northern Jet has been a leader in private air travel for business and leisure for more than 30 years, and our collective commitment to superior client service and safety are well-matched. Their extraordinary team, aircraft fleet and facilities are significant milestones forward for us and will continue to elevate our clients' experience." "It was important for us to find a company that shared the same values and commitment to putting our clients first and providing sophisticated and safe service to airports throughout the country and abroad," said Chuck Cox, who has led Northern Jet Management since 1995 and becomes chairman and a shareholder of the combined company. "We found our cultural match in SpeedBird, and we are now collectively positioned to serve our mutual clients with even more opportunities for business and leisure travel." With access to 37 aircraft – including Cessna Citation CJ3s, Learjet 40/45/70/75s, Citation Xs, Challenger 300/350s and Challenger 605s – and a team of 209 total employees, including 98 pilots, the combined company will continue to provide the absolute best in luxury private air travel for clients, all while being an award-winning leader in the industry. The Orlando Business Journal named SpeedBird among its Best Places to Work in 2021. Northern Jet is regularly recognized for its best-in-safety performance rankings from organizations such as the National Business Aviation Association, Air Charter Safety Foundation, Argus International, and in 2020 it was named among "Michigan's 50 Companies to Watch" by the Grand Rapids Business Journal. The combined company now has 30,000 square feet of hangar space in Grand Rapids, 24,500 square feet in Naples and 32,500 square feet in Orlando. Logging more than 20,000 flight hours annually, it is one of the busiest private aviation companies in the United States. "Among post-pandemic developments is the vibrant economic outlook for companies like SpeedBird and Northern Jet, whose innovative approach to private air travel reflects what we see as an immense opportunity for long-term growth in key markets," said Josh Ollek, managing director, aerospace at global investment banking boutique William Blair, which facilitated the merger. About Northern Jet Management Northern Jet Management provides a premier jet travel experience to customers who seek the flexibility, convenience and comfort that private jet travel promises. We maximize our customers' time with uncompromised quality, service and safety through our focus on total customer satisfaction and absolute professionalism. The Company Jet Fractional Ownership Program, Aircraft Management Services and Private Advantage Card Program make Northern Jet Management the premier private jet operator in the Midwest, with bases in Grand Rapids, Michigan, and Naples, Florida. About SpeedBird Personal. Private. Authentic. From takeoff to touchdown, SpeedBird offers a bespoke private air travel experience for the most discerning clients. SpeedBird's elevated experience provides clients with unrivaled comfort and reliability, including a wide selection of luxury private aircraft available on demand. To learn more about SpeedBird, please visit www.flyspeedbird.com.

Read More

AIR TRANSPORT

Aviation Capital Group Announces Delivery of One A320neo to Spirit Airlines

Business Wire | March 24, 2023

Aviation Capital Group LLC (“ACG”) announced the delivery of one new Airbus A320neo aircraft on long-term lease to Spirit Airlines. Powered by the ultra-efficient Pratt & Whitney GTF engines, this is the first of four aircraft scheduled to deliver to the airline from ACG’s order book with Airbus. This is ACG’s first aircraft delivery from Airbus’ facility in Mobile, Alabama. “We are thrilled to be delivering our first new Airbus A320neo aircraft to Spirit Airlines, which also marks ACG’s first aircraft delivery from Mobile, Alabama,” said Alan Mangels, Vice President of Marketing for ACG. “We are also proud to partner with Spirit Airlines in working towards a cleaner and more sustainable future by investing in fuel-efficient, new technology aircraft that produce lower emissions, use less fuel and create less environmental noise.” About Aviation Capital Group Aviation Capital Group was founded in 1989 and is one of the world’s premier full-service aircraft asset managers with approximately 470 owned, managed and committed aircraft as of December 31, 2022, which are leased to approximately 95 airlines in approximately 45 countries. ACG is a wholly owned subsidiary of Tokyo Century Corporation.

Read More

AIR TRANSPORT

AvAir with Sanad Provides One of the World’s Largest Component Exchange Pool

AvAir | January 24, 2023

On January 23, 2023, one of the leaders in aviation aftermarket industry solutions provider, AvAir, completed an agreement with Sanad, a wholly owned subsidiary of Mubadala Investment Company (Mubadala). The agreement is to provide asset management solutions for a vast assortment of Airbus, Boeing, and Embraer components. In addition, the material is made available for exchange to AvAir's worldwide customers' network. Sanad Group and AvAir will provide one of the world's largest component exchange pool, allowing customers access to overhaul and serviceable components whenever and wherever needed. AvAir has been in business for the past 22 years, and offers customers and suppliers customized solutions to buy, sell, trade, loan, lease, or consign more than 26 million in-stock parts. The company has received certifications such as ISO 9001, AS9120, and ASA 100, and it follows the highest quality standards in every step: buying, receiving, stocking, selling, and shipping. Steven Solomon, AvAir Vice President of Sales, said, "We are pleased to announce this new program with Sanad that will greatly increase the inventory that we are able to offer to our customers on an exchange basis." He additionally mentioned, "The aviation industry needs a viable solution to address the long lead times on component repairs caused by the recent disruption in global supply chains. The material made available through our pool will keep our customers flying while their components undergo the lengthy repair process." (Source: Cision) About AvAir The customized inventory solution provider, AvAir, is a global leader in the aviation aftermarket. The company was founded in 2000 and headquartered in Chandler, Arizona. It provides inventory solutions to airlines, OEMs, and MROs. The company has been identified as Parts Supplier of the Year for the last three consecutive years by Airline Economics, one of the leading industry trade publications. It has also won the Environmental Sustainability award for two years in a row from The Aviation 100 for its work on sustainability.

Read More

AIR TRANSPORT

SpeedBird and Northern Jet Management to Merge, Becoming One of The Top 20 Private Jet Operators in the United States

PRnewswire | March 31, 2023

SpeedBird, a leading luxury private air travel provider based in Orlando, Florida, is excited to announce its forthcoming merger with Northern Jet Management (NJM), the Midwest's largest and most trusted provider of private jet services. This move brings together two talented teams and increases the combined company's fleet to accelerate expansion to more destinations throughout the United States and internationally. The pending transaction, which will close in second quarter 2023, brings the combined company's revenue to more than $110 million. With this announcement, the combined company will have 209 employees, including 98 pilots, and a fleet of 37 aircraft with dedicated customer terminals in Grand Rapids, Michigan; Orlando, Florida; and Naples, Florida., and additional offices in Milwaukee and Chicago. "Through this combination with Northern Jet, we are now positioned to become one of the top 20 private jet operators in the United States," said Chris Bull, founder and chief executive officer of SpeedBird who serves as CEO of the combined company. "We are excited to collaborate with the teams that Northern Jet has in its Grand Rapids headquarters, as well as in Chicago, Milwaukee and Naples. Northern Jet has been a leader in private air travel for business and leisure for more than 30 years, and our collective commitment to superior client service and safety are well-matched. Their extraordinary team, aircraft fleet and facilities are significant milestones forward for us and will continue to elevate our clients' experience." "It was important for us to find a company that shared the same values and commitment to putting our clients first and providing sophisticated and safe service to airports throughout the country and abroad," said Chuck Cox, who has led Northern Jet Management since 1995 and becomes chairman and a shareholder of the combined company. "We found our cultural match in SpeedBird, and we are now collectively positioned to serve our mutual clients with even more opportunities for business and leisure travel." With access to 37 aircraft – including Cessna Citation CJ3s, Learjet 40/45/70/75s, Citation Xs, Challenger 300/350s and Challenger 605s – and a team of 209 total employees, including 98 pilots, the combined company will continue to provide the absolute best in luxury private air travel for clients, all while being an award-winning leader in the industry. The Orlando Business Journal named SpeedBird among its Best Places to Work in 2021. Northern Jet is regularly recognized for its best-in-safety performance rankings from organizations such as the National Business Aviation Association, Air Charter Safety Foundation, Argus International, and in 2020 it was named among "Michigan's 50 Companies to Watch" by the Grand Rapids Business Journal. The combined company now has 30,000 square feet of hangar space in Grand Rapids, 24,500 square feet in Naples and 32,500 square feet in Orlando. Logging more than 20,000 flight hours annually, it is one of the busiest private aviation companies in the United States. "Among post-pandemic developments is the vibrant economic outlook for companies like SpeedBird and Northern Jet, whose innovative approach to private air travel reflects what we see as an immense opportunity for long-term growth in key markets," said Josh Ollek, managing director, aerospace at global investment banking boutique William Blair, which facilitated the merger. About Northern Jet Management Northern Jet Management provides a premier jet travel experience to customers who seek the flexibility, convenience and comfort that private jet travel promises. We maximize our customers' time with uncompromised quality, service and safety through our focus on total customer satisfaction and absolute professionalism. The Company Jet Fractional Ownership Program, Aircraft Management Services and Private Advantage Card Program make Northern Jet Management the premier private jet operator in the Midwest, with bases in Grand Rapids, Michigan, and Naples, Florida. About SpeedBird Personal. Private. Authentic. From takeoff to touchdown, SpeedBird offers a bespoke private air travel experience for the most discerning clients. SpeedBird's elevated experience provides clients with unrivaled comfort and reliability, including a wide selection of luxury private aircraft available on demand. To learn more about SpeedBird, please visit www.flyspeedbird.com.

Read More

AIR TRANSPORT

Aviation Capital Group Announces Delivery of One A320neo to Spirit Airlines

Business Wire | March 24, 2023

Aviation Capital Group LLC (“ACG”) announced the delivery of one new Airbus A320neo aircraft on long-term lease to Spirit Airlines. Powered by the ultra-efficient Pratt & Whitney GTF engines, this is the first of four aircraft scheduled to deliver to the airline from ACG’s order book with Airbus. This is ACG’s first aircraft delivery from Airbus’ facility in Mobile, Alabama. “We are thrilled to be delivering our first new Airbus A320neo aircraft to Spirit Airlines, which also marks ACG’s first aircraft delivery from Mobile, Alabama,” said Alan Mangels, Vice President of Marketing for ACG. “We are also proud to partner with Spirit Airlines in working towards a cleaner and more sustainable future by investing in fuel-efficient, new technology aircraft that produce lower emissions, use less fuel and create less environmental noise.” About Aviation Capital Group Aviation Capital Group was founded in 1989 and is one of the world’s premier full-service aircraft asset managers with approximately 470 owned, managed and committed aircraft as of December 31, 2022, which are leased to approximately 95 airlines in approximately 45 countries. ACG is a wholly owned subsidiary of Tokyo Century Corporation.

Read More

More featured news