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U.S. Airline Twitter Sentiment

Infographic explores the different factors that made up 14,640 Tweets created in response to six American airlines services. This took place in a little over a week, February 16-24, 2015. The major element of this data was in describing the sentiment of these Tweets, from positive, neutral, to negative feelings toward the airlines -- broken down even further by categories of negative sentiment, such as if a customer experienced a late flight or booking problem. What we found is that a majority of the Tweets were negative, which is why the data was important in breaking down how poorly each airline may have been and why. This is why a majority of the charts in our infographic focus on the negative aspects of the Tweets.

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