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Miami International Airport moves to cut long waits in lines

December 11, 2018 / Jesse Scheckner

County commissioners last week OK’d a contract with SITA Information Networking Computing USA to install systems to analyze lines and predict wait times at security checkpoints, allowing airport resources and staff to be allocated as needed leading, in theory, to shorter and faster lines. The county will pay SITA $2.92 million over five years to install and activate the system. It then has five one-year renewal options for continued maintenance and support valued in total at $763,000, Deputy Mayor Jack Osterholt wrote. The system will improve customer service, reduce queue wait times, increase non-aeronautical revenue and make informed decisions to improve overall airport operations, he wrote, by providing accurate real-time and historical data analytics for determining the average… wait times at all checkpoints [and] accurately measuring, counting and tracking passengers, staff and key asset movements.