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Southwest CEO: Maintenance cancellations, delays costing 'millions of dollars weekly'

March 06, 2019 / Dawn Gilbertson

Southwest Airlines' heavy flight cancellations and delays, now in their fourth week due to maintenance woes, are taking a big financial toll on the airline.The damage to the company runs into the millions of dollars weekly,'' Southwest CEO Gary Kelly said in a presentation at the J.P. Morgan aviation conference in New York Tuesday.The costs for delays and cancellations includes lost revenue from travelers who request refunds when flights are canceled, vouchers, hotel costs and other expenses for affected passengers and any lost revenue if passengers book away from Southwest.