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Belgian Air Force to Benefit from Safran Expert Link Service

March 06, 2019 / AviationPros

Safran Helicopter Engines is proud to introduce Belgian Air Force as new customer of its Expert link, video assistance service. Belgian Air Force, which works together with the Royal Netherlands Air Force (RNLAF) for the support of the RTM322 engine, will benefit from the Premium level of this new service for the engine maintenance of their NH90 fleet. Launched last year, this service allows the customer to connect, through a secure, live video feed, with Safran Helicopter Engines experts to facilitate technical diagnosis or guide them through a maintenance task. Based on a proven video assistance application provided by Librestream, Expert link is available at two service levels. Essential, where Safran Helicopter Engines provides remote technical diagnosis and real-time interactive visual assistance. Premium adds hands-free support on scheduled tasks using borescopes or smart glasses. With this solution, customers also have the possibility to use the Expert link technology internally...