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Aeromexico integrates SITA WorldTracer to provide luggage information

March 14, 2019 / Airport Technology

Mexican airline Aeromexico has integrated WorldTracer, a baggage tracing and matching system from information technology company SITA, with its passenger chatbot.The airline can now serve its customers through its chatbot, known as Aerobot, to respond to queries about the location of their baggage.The chatbot can be used by passengers on their WhatsApp or Facebook Messenger. At present, the chatbot manages more than 90% of customer queries on these platforms.With the integration of the WorldTracer application, Aerobot can help Aeromexico’s passengers locate their luggage in real-time. Passengers will need to enter some baggage information and Aerobot connects them to the latest status of their lost bag on WorldTracer, without any agent intervention.