Etihad Airways Advises on Operational Status and Outlines Re-start Plans

Aviation Pros | April 16, 2020

Etihad Airways has provided an update on its current and planned operations as COVID-19 travel restrictions remain in place around the world. Subject to UAE government imposed travel restrictions being lifted on passenger travel, Etihad plans to operate a reduced network of scheduled passenger services from May 1 to Jun. 30, with the aim of gradually returning to a fuller schedule as and when the global situation improves. Etihad is also continuing to operate a growing schedule of special passenger flights allowing foreign nationals in the UAE the opportunity to travel out of the country, and to carry essential belly-hold cargo such as perishables, pharmaceuticals, and medical supplies. To date, the airline has also repatriated almost 600 UAE nationals on return services.

Spotlight

Global industry revenue $151.8 billion. Distribution: Aeronautical 56% Non-aeronautical 39.8% Non-operating 4.2%. Global aeronautical revenue per passenger $11.23, Global non-aeronautical revenue per passenger $ 7.97. Total cost per passenger $15.58. Distribution of non-aeronautical revenue by key source.


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BUSINESS AVIATION

New duty-free retail outlet approved for Ontario International Airport

Ontario International Airport Authority (OIAA) | January 14, 2022

The Ontario International Airport Authority (OIAA) Board of Commissioners approved a 10-year concession agreement for the operation of a new duty-free retail outlet at Ontario International Airport (ONT). The Board's action cleared the way for 3Sixty Duty Free and More Inc. (3Sixty), a leader in global travel retail operations headquartered in Miami, to open the new retail outlet in Terminal 2 in July 2022. 3Sixty operates duty free/duty paid retail outlets at major U.S. airports in Dallas-Fort Worth, Newark and Orlando, among others. It is the world's largest inflight duty-free concessionaire, having partnerships with flagship carriers such as Singapore Airlines, the No. 1 ranked international carrier in 2020, according to Travel + Leisure magazine, Virgin Atlantic and Air Canada. The company, established in 1987, conducts business on five continents through a worldwide network of packing and fulfilment stations and retail stores. "The Board of Commissioners is pleased to award this concession agreement to 3Sixty, with its extensive network of partners and diverse suppliers and the capabilities needed to provide the high-profile brands and customer experiences that Ontario travelers demand, This new concession agreement is further recognition of ONT's emergence as a global gateway, providing a world-class experience for our loyal customers." -Alan D. Wapner, President of the OIAA Board. In recent years, ONT has emerged as one of the industry's great success stories and has been ranked by Global Traveler as America's fastest-growing U.S. airport four years running. With its expanding lineup of flights and destinations and passenger volumes near pre-pandemic levels, Ontario has experienced one of the fastest COVID-19 recovery rates among airports across the U.S. Along with that, ONT has added several new concessions in the past 12 months, including Dunkin Donuts, Chick-Fil-A and Subway – the latter of which will open in 2022. The addition of a core duty free concession further enhances ONT's position as a major aviation gateway and is now only the second Southern California international airport that will operate a duty-free concession. "This is a major step forward in the expansion of our retail options at ONT, We are delighted to welcome 360 Duty Free to be part of the ONT family, and we look forward to a long and mutually beneficial partnership as we continue to grow and develop our business and passenger numbers. As our international traffic and destinations continues to grow, the addition of a world-class duty-free outlet will enhance the width and breadth of our retail offerings and add significant value to our customer experience." -Atif Elkadi, OIAA Deputy Chief Executive Officer. The retail space located in Terminal 2 is 3Sixty's first airport retail operation on the U.S. West Coast. With a vast assortment of luxury brands, it will deliver a state-of-the-art duty-free experience to international passengers from Taipei, Central America, Mexico and beyond. Under terms of the concession agreement, 3Sixty is responsible for all capital investment needed to prepare its retail space and pay a concession fee to the OIAA. About Ontario International Airport Ontario International Airport (ONT) is the fastest growing airport in the United States, according to Global Traveler, a leading publication for frequent fliers. Located in the Inland Empire, ONT is approximately 35 miles east of downtown Los Angeles in the center of Southern California. It is a full-service airport which, before the coronavirus pandemic, offered nonstop commercial jet service to 26 major airports in the U.S., Mexico, Central America and Taiwan. About the Ontario International Airport Authority (OIAA) The OIAA was formed in August 2012 by a Joint Powers Agreement between the City of Ontario and the County of San Bernardino to provide overall direction for the management, operations, development and marketing of ONT for the benefit of the Southern California economy and the residents of the airport's four-county catchment area. OIAA Commissioners are Ontario Mayor Pro Tem Alan D. Wapner (President), Retired Riverside Mayor Ronald O. Loveridge (Vice President), Ontario City Council Member Jim W. Bowman (Secretary), San Bernardino County Supervisor Curt Hagman (Commissioner) and retired business executive Julia Gouw (Commissioner). About 3Sixty Duty Free & More Founded by Chairman and CEO Bernard "Benny" Klepach in 1987, 3Sixty (previously the DFASS Group) has spent more than 31 years delivering on our global reputation as the world's largest in-flight Duty Free specialty retailer, and more recently one of the fastest growing airport Duty Free and specialty retailers. Today 3Sixty (previously the DFASS Group) employs over 600 full-time employees, operating on five continents through a worldwide network of 120 packing and fulfillment stations and retail stores. Services include on board duty free shopping, buy on board (BOB) services, on boarding pouring, airport duty free & specialty retailing and Shop on the GO online retailing.

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AVIATION TECHNOLOGY

Tealium Launches New Integration Tools for Automated and Faster Access to Data

Tealium | March 16, 2022

Today, Tealium, the most trusted and largest independent customer data platform (CDP), announced their Spring 2022 product release "Integrate Everything" for 'technical marketers who need options but don't have tons of time'. With these product improvements, spanning Data Connect, Data Sync and Tealium Functions and more, Tealium's customers can leverage more data across the enterprise into their customer experiences than ever before, regardless of which systems need to be integrated. By combining the data from these disparate sources with real-time customer data collection across owned customer touchpoints, businesses can build rich experiences across numerous outlets while saving their teams' valuable time. With these new capabilities, technical teams gain: Workflow automation: access and use enterprise data sources (data warehouses and cloud applications) within the platform Unparalleled ability to immediately activate data directly from companies' data warehouses or reference that data alongside the customer profile for better context Synchronize customer engagement data with enterprise data warehouses Developer tools and APIs that customize data flows to transform, enrich and integrate data for the most flexible infrastructure possible New and enhanced integrations to world class marketing applications (e.g. TikTok Events, Google Analytics 4, Meta Custom Audiences, Amazon ads) Maintain better security and privacy controls when using data for customer experience "As we've grown into our use cases with Tealium, we've seen incredible opportunities to leverage more data that lives outside the CDP. For instance, there's a wealth of data that lives outside of our own first-party data that could help enrich our datasets, and personalize a web experience. With Tealium Functions, we are now able to query databases through their third-party APIs to enrich our customers' web experience. It gave our team more flexibility without added complexity, and we were able to develop, test and stand up this use case in hours rather than weeks." Jeff Newell, Technology Manager at Meridian Energy "At Alaska Airlines, we're driving to create personalized travel experiences for every guest," said Joshua Benard, Product Manager at Alaska Airlines. "In order to do that at scale, we need to supply the right customer data, to the right tools across our stack, at the right time. Tealium's integration marketplace helped us get started in that effort, but as our use cases advanced, we found more need to customize how those integrations were working for us." Benard continued, "With Tealium Functions, we're given a canvas to work with our developers and customize existing integrations within the Tealium integration catalog with some simple JavaScript. In a day, we were able to write some code to customize our integration with a key personalization tool in our stack in order to bring in a broader set of events to inform how we'd deliver the customer experience. Tealium Functions gives us extra flexibility with our customer data infrastructure to bring new, custom ideas to life." About Tealium Tealium connects customer data across web, mobile, offline, and IoT so businesses can better connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 built-in connections, empowering brands to create a complete, real-time customer data infrastructure. Tealium's solutions include the most trusted customer data platform with machine learning, tag management, an API hub and data management solutions that make customer data more valuable, actionable, privacy-compliant and secure. Nearly 900 leading businesses throughout the world trust Tealium to power their customer data strategies.

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COMMERCIAL AVIATION

NEW YEAR, NEW SALE: SOUTHWEST AIRLINES ANNOUNCES $39 SALE FOR SPRING TRAVEL

SOUTHWEST AIRLINES CO. | January 05, 2022

Southwest Airlines Co. (NYSE: LUV) today launched a sale with fares as low as $39 one-way. Customers can jump start the New Year and book their spring travel getaway through Jan. 6, 2022, for travel taking place Jan. 18, 2022, through May 18, 2022. Visit Southwest.com to view fares as well as terms and conditions. "We're kicking off the New Year with a huge sale for spring travel, making it easier than ever to meet your travel goals for 2022, Southwest® offers all Customers low fares, legendary Hospitality, and flexible policies, including no cancellation fees, no change fees, and bags fly free®*, which makes trip planning and day-of traveling to one of our 121 destinations across our network that much easier." -Bill Tierney, Southwest Airlines Vice President of Marketing. Examples of one-way, low-fare** spring getaways on Southwest.com include: As low as $39 one-way nonstop between Atlanta and Panama City Beach, Fla., As low as $39 one-way nonstop between Baltimore/Washington (BWI) and Syracuse, As low as $39 one-way nonstop between Phoenix and Palm Springs, Calif., As low as $59 one-way nonstop between Las Vegas and Bellingham, Wash., and As low as $89 one-way nonstop between Denver and Santa Barbara, Calif. SOUTHWEST AIRLINES SALE FARE RULES A 14-day advance purchase is required. Purchase today through Jan. 6, 2022, 11:59 p.m. Central Standard Time. Continental U.S., continental U.S. to/from Hawaii, to/from San Juan, Puerto Rico, interisland Hawaii, and international travel is valid Jan. 18, 2022, through May 18, 2022. Except as otherwise specified, continental U.S. travel is valid only on Tuesdays and Wednesdays. Fares are valid on nonstop service where indicated; if not indicated, fares are valid on a single connecting service. Displayed prices include all U.S. and international government taxes and fees. Rapid Rewards® points bookings do not include taxes, fees, and other government/airport charges of at least $5.60 per one-way flight. Seats and days are limited. Fares may vary by destination, flight, and day of the week and won't be available on some flights that operate during very busy travel times and holiday periods. Travel is available for one-way Wanna Get Away® fares. Fares may be combined with other Southwest Airlines combinable fares. If combining with other fares, the most restrictive fare rules apply. Sale fares may be available on other days of the week, but that's not guaranteed. Fares are nonrefundable but may be applied toward future travel on Southwest Airlines, as long as reservations are canceled at least 10 minutes prior to the scheduled departure. Failure to cancel prior to departure will result in forfeiture of the remaining funds on the reservation. Any change in itinerary may result in an increase in fare. Standby travel may require an upgrade to the Anytime fare depending on Rapid Rewards tier status. Fares are subject to change until ticketed. Offer applies only to published, scheduled service. ABOUT SOUTHWEST AIRLINES CO. Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries. Celebrating its 50th Anniversary in 2021, Southwest took flight in 1971 to democratize the sky through friendly, reliable, low-cost air travel and now carries more air travelers flying nonstop within the United States than any other airline1. Based in Dallas and famous for an Employee-first corporate Culture, Southwest maintains an unprecedented record of no involuntary furloughs or layoffs in its history. By empowering its nearly 54,0002 People to deliver unparalleled Hospitality, the maverick airline cherishes a passionate loyalty among as many as 130 million Customers carried a year. That formula for success has brought industry-leading prosperity and 47 consecutive years3 of profitability for Southwest Shareholders (NYSE: LUV). Southwest continues to develop tangible steps toward an environmental sustainability goal of achieving carbon neutrality by 2050. Learn more at Southwest.com/citizenship about how Southwest Airlines leverages a unique legacy and mission to serve communities around the world.

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AVIATION TECHNOLOGY

EmbraerX signs a Services Agreement with Jet Flight Service for the use of Beacon

EmbraerX | February 03, 2022

EmbraerX (B3: EMBR3,NYSE: ERJ) signed an agreement with Jet Flight Service (JFS), a global MRO service provider headquartered in Russia certified by the European Union Aviation Safety Agency (EASA) and Russian Federal Agency for Air Transport (FATA). This partnership is supporting Jet Flight Service (JFS) in gaining efficiencies by onboarding their teams into Beacon's multi-sided platform. After seeing the market adopt Beacon across Central and Eastern Europe, JFS decided to join the platform, recognizing it as the best alternative for improving coordination during maintenance operations. The main advantages identified by the provider were related to streamlining maintenance cases, reducing out-of-service time, eliminating redundant communications and leveraging data insights to improve the operation. "Beacon is easy to use and adopt as it does not replace any systems for us. First, it is a communication solution and second, it is a machine learning engine that builds knowledge bases for the technicians of the future. You can't find that combination anywhere else," - Kirill Trushkovskiy, General Director of Jet Flight Service. As their teams get onboarded into the Beacon platform, Jet Flight Service is increasing its productivity by expediting communication more efficiently to their customer base and improving coordination among all stakeholders working on interruptions. Teams are benefiting by getting back time and energy that today is wasted due to scattered communication and the use of outdated technologies. "As an early adopter of Beacon, Jet Flight Service is a great example of a company recognizing the new technology trends. We are thrilled to welcome an organization that understands that success is dependent on coordination and reliability. JFS demands this of us to continually deliver excellence to their customers," - Marco Cesarino, Head of Beacon. With this agreement, Beacon is bringing more players of the ecosystem into its platform so they can collaborate better and smarter while accelerating return-to-service. Beacon is continuing to serve all types of aircraft and leveraging the benefits of technology as a means to cut through complexity and facilitate collaboration in an industry that is ripe for digital transformation. About Jet Flight Service The history of Jet Flight Service starts in 2002, when the first Embraer-135BJ aircraft was delivered to Russia. Over the years of complicated and interesting work, our specialists mastered such modern aircraft as Embraer Legacy 450/500/600/650 and Praetor 500/600, contemporary Gulfstream lineup, including the leading G550 business jet, and Boeing BBJ. Our engineers were first in Russia to be endorsed on Legacy 600, 650 and Gulfstream G450. Aside from our Moscow facility, we have Base Maintenance capability for various aircraft models, including but not limited to Legacy and Praetors, all Challengers and most of the Globals in Riga and Dubai, DWC airport. About Beacon Incubated by EmbraerX, Embraer's market accelerator for disruptive businesses, Beacon is the maintenance coordination platform for faster return-to-service. It is an innovative platform designed to connect and synchronize industry resources, the aftermarket supply chain, and aviation services professionals in a more agile and efficient way to keep aircraft flying. Beacon aims to unleash high-value interactions and business opportunities to multiple stakeholders within the service ecosystem. The platform is initially focused on providing solutions to unscheduled aircraft maintenance interruptions. Through an easily accessible digital web and mobile application (IOS and Android), Beacon's main goal is to connect companies and professionals with one another in a revolutionary way. The technology triggers a network of accredited providers, fostering real-time collaboration during unplanned maintenance activities, accelerating the return to service of aircraft. About EmbraerX EmbraerX is a market accelerator committed to developing solutions that transform life's experiences. As an organization, we are uniquely positioned to lead the world at the intersection of disruptive innovation, autonomy, and air mobility because the values that drive our work are deeply human, cross-culturally resonant, and completely tech-enabled. About Embraer A global aerospace company headquartered in Brazil, Embraer has businesses in Commercial and Executive aviation, Defense & Security and Agricultural Aviation. The company designs, develops, manufactures and markets aircraft and systems, providing Services & Support to customers after-sales. Since it was founded in 1969, Embraer has delivered more than 8,000 aircraft. On average, about every 10 seconds an aircraft manufactured by Embraer takes off somewhere in the world, transporting over 145 million passengers a year. Embraer is the leading manufacturer of commercial jets up to 150 seats and the main exporter of high value-added goods in Brazil. The company maintains industrial units, offices, service and parts distribution centers, among other activities, across the Americas, Africa, Asia and Europe.

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Spotlight

Global industry revenue $151.8 billion. Distribution: Aeronautical 56% Non-aeronautical 39.8% Non-operating 4.2%. Global aeronautical revenue per passenger $11.23, Global non-aeronautical revenue per passenger $ 7.97. Total cost per passenger $15.58. Distribution of non-aeronautical revenue by key source.

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