Enhancing the Passenger Experience

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What does enhancing the passenger experience truly mean? What actions can airport managers take to improve the passenger experience? Airports, airlines, architectural and engineering firms, and third-party providers are not on the same page with what the concept of passenger experience really means. Today’s industry literature indicates that passenger experience is focused on new and innovative commercial offerings, airport branding, the creation of a sense of place, and digital engagement through new technology. 

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The Chertoff Group

The Chertoff Group is a global advisory services firm that applies security expertise, technology insights and policy intelligence to help clients build resilient organizations, gain competitive advantage and accelerate growth.

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SPACE POLICY PLATFORM PAPER

whitePaper | October 15, 2022

The importance of United States space activities to the modern economy, our way of life, and our global stature cannot be understated.

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whitePaper | November 2, 2019

At Flight Centre Business Travel, our consultants and bookers are the heart and soul of the company; they know everything there is to know about business travel, which is why we’ve named them our Travel Experts. As experts, one question they get asked frequently by clients is: “how do I get the best airfares?” The answer to that, however, really depends on what a “best airfare” looks like for your company. Are you after the cheapest flights possible, regardless of which airline you fly with? Do you want flights with a preferred airline, that are depart at specific times or are from a preferred airport? Does your company’s travel policy allow for upgrades on long haul or overnight flights – and if so, are you looking for the best fares for Business or First Class?

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SIMPLIFYING THE BUSINESS OF FLIGHT

whitePaper | January 31, 2022

What makes business aviation support so challenging is the need to continually stay on top of incoming data. Good decisions, smart planning and safe flying all depend on the continuous flow of accurate, real-time information from many different sources.

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The Future of Air Transport

whitePaper | April 10, 2022

Air travel is essential to the United Kingdom’s economy and to our continued prosperity. In the last 30 years there has been a five-fold increase in air travel. And it has opened up opportunities that for many simply did not exist before; half the population flies at least once a year, and many fly far more often than that.

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LEO VS GEO SATCOM: WHAT’S BETTER FOR YOUR AIRCRAFT FLEET?

whitePaper | January 27, 2022

While GEO satellites have higher latency and require more power and bigger antennas, they provide higher bandwidth for business and passenger jets with many simultaneous users. GEO satellite systems are heavier and costlier to operate, so balancing necessity with operational efficiencies is a key activity when selecting Satcom networks.

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Reshaping aviation to build new competitiveness

whitePaper | September 23, 2022

Companies in aviation are facing a time of major transformation. While altered demand patterns trigger the need to right-size capacity and innovate the service portfolio, COVID-19 further seriously jeopardizes economies around the globe. It has changed social interaction and caused a myriad of bankruptcies.

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Spotlight

The Chertoff Group

The Chertoff Group is a global advisory services firm that applies security expertise, technology insights and policy intelligence to help clients build resilient organizations, gain competitive advantage and accelerate growth.

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