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. https://www.aviationcv.com/aviation-blog/2019/herb-kelleher-top-5-things-changed
blog article
TOP 5 THINGS THAT CHANGED AVIATION
Here is the person behind Southwest one of the most successful low-cost airlines in the world. Creating a unique work environment, where he and employees around him would take themselves lightly yet maintain the highest standard of professionalism. That is why the Department of Transportation ranks Southwest number one in customer satisfaction – the airline receives the least amount of customer complaints since 1987. READ MORE