Enhancing the Passenger Experience

Sponsored

What does enhancing the passenger experience truly mean? What actions can airport managers take to improve the passenger experience? Airports, airlines, architectural and engineering firms, and third-party providers are not on the same page with what the concept of passenger experience really means. Today’s industry literature indicates that passenger experience is focused on new and innovative commercial offerings, airport branding, the creation of a sense of place, and digital engagement through new technology. 

Spotlight

Eindhoven Airport NV

Eindhoven Airport is the second largest airport in the Netherlands with 5,6 million arriving and departing passengers in 2017. Eindhoven Airport is linking the Brainport Region of Eindhoven to many capitals and important economic centres and to famous holiday destinations throughout Europe.

OTHER WHITEPAPERS
news image

The milestones to decarbonize aviation

whitePaper | February 22, 2023

impact’s goal is to accelerate aviation’s transition to net zero. To do this, impact plans to leverage the responsibility and capabilities of aircraft financiers to ensure that well-defined sustainability targets are firmly anchored in loan or lease agreements. The metrics required for this should also improve the accuracy and clarity of reporting on the sustainability of the financiers’ investment and loan portfolios.

Read More
news image

The next generation mobile connectivity set to transform aviation

whitePaper | December 9, 2019

The world is flying more. In the next 20 years, the global fleet is expected to double to 48,000 aircraft, while annual passenger numbers are set to hit 7.2 billion. At the same time, passenger habits are changing quicker than anticipated. Not only are most of us glued to our smartphones and consuming an ever-greater volume of rich digital content, many of us are carrying around more than just one device. Add to this an explosion of Internet of Thing devices, from smartwatches to connected baggage aboard the aircraft, and demand for ‘always-on’ connectivity is becoming the norm

Read More
news image

The Foundational Elements of the FederalAviation Administration Civil Aviation NoisePolicy

whitePaper | April 28, 2023

One of the primary environmental issues that significantly influences the capacity and flexibility of the national aviation system is aircraft1 and vehicle2 noise (collectively, “aircraft noise”). 3 The Federal Aviation Administration (FAA) maintains a robust program of activities related to aviation noise. The FAA’s approach is multi-pronged, including research and development, regulatory control, and public and stakeholder outreach programs relating to the public’s experience of aviation noise.4 The FAA strives to reduce noise in ways within its purview, but its ability to control the change in aircraft noise exposure is limited.

Read More
news image

Aircraft Technology Net Zero Roadmap

whitePaper | June 3, 2023

The Aircraft Technology Roadmap highlights requirements for aircraft to be powered by SAF or conventional aviation fuel, hydrogen, or batteries. Each track on the Technology Roadmap is dedicated to a specific type of energy and the technologies needed to enable its use.

Read More
news image

2022-23 Policy Priorities

whitePaper | December 2, 2022

Aviation is very different from other sectors in the economy, and it has been uniquely and severely impacted by both international and domestic border closures and restrictions during the COVID-19 pandemic.

Read More
news image

SELECTING SATCOM TRACKING SOLUTIONS FOR AIRCRAFT FLEETS

whitePaper | August 6, 2022

There are many Satcom tracking products on the market. One of the first decisions a fleet manager will need to make is whether to choose an installed (certified) system or a portable (non-certified) device. This whitepaper will provide an overview of both options to enable the right decision.

Read More

Spotlight

Eindhoven Airport NV

Eindhoven Airport is the second largest airport in the Netherlands with 5,6 million arriving and departing passengers in 2017. Eindhoven Airport is linking the Brainport Region of Eindhoven to many capitals and important economic centres and to famous holiday destinations throughout Europe.

Events