The carrier’s flight plan

August 13, 2018

This study examines the relationship between the customer value proposition, customer orientation and customer satisfaction in the context of the airline industry. The research question is tested by means of two quantitative studies: an experiment among Dutch people who fly and a survey among Dutch and non-Dutch passengers. The findings indicate that the airline’s customer value proposition and customer orientation are positively related to customer satisfaction. This study has also shown that customer orientation strengthens the relationship between customer value proposition and customer satisfaction.

Spotlight

Optiontown

Optiontown is an innovator in the realm of travel options and has developed state-of-the-art patented post-ticket purchase technologies based on the extensive research and study on mass optimization at MIT, Boston.No investment and No IT infrastructure development required. Travel providers and transport operators can generate up to 5-7% incremental revenues, while simultaneously augmenting value for their customers.

OTHER WHITEPAPERS
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LEO VS GEO SATCOM: WHAT’S BETTER FOR YOUR AIRCRAFT FLEET?

whitePaper | January 27, 2022

While GEO satellites have higher latency and require more power and bigger antennas, they provide higher bandwidth for business and passenger jets with many simultaneous users. GEO satellite systems are heavier and costlier to operate, so balancing necessity with operational efficiencies is a key activity when selecting Satcom networks.

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Who’s saying what? Internet of Things in Aerospace, Defence & Security

whitePaper | December 28, 2022

The Internet of Things, or IoT, is an umbrella term referring to the ability of everyday physical objects (such as fridges, watches, or cars) to connect with other devices over the internet, enabling them to send and receive data.

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Thrust through trust

whitePaper | December 15, 2022

The COVID-19 outbreak in 2020 was the most significant disruption ever encountered by the aerospace industry. Nations locked down, flights were cancelled and aircraft were parked and stored. The exceptional scope and speed of the pandemic affected each industry segment: airline, MRO, OEM, vendor and lessor.

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International Space Station Transition Report

whitePaper | January 21, 2022

This report responds to direction in the National Aeronautics and Space Administration Transition Authorization Act of 2017 to submit to Congress a report evaluating the International Space Station as a platform for research, deep space exploration, and low-Earth orbit spaceflight in partnership with its four international space agency partners, and the commercial space sector.

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Textile restraint solutions for the aerospace industry

whitePaper | November 5, 2019

Forankra offers products and customized solutions in cargo securing, lifting and cargo optimization through the whole logistic chain – from straps and lashings to technically advanced cargo securing systems for all kinds of road, air and sea transports. With our knowledge and expertise, we help our customers to secure everything in transit.

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PERFORMANCE ANALYSIS OF EVOLUTIONARY HYDROGEN-POWERED AIRCRAFT

whitePaper | January 26, 2022

Aviation is a hard-to-decarbonize sector of the transport industry due to the stringent mass and volume requirements for aviation fuel. The high energy content of liquid jet fuel, both per unit mass (specific energy) and per unit volume (energy density), makes it difficult to replace. Significant emphasis has been placed on drop-in Sustainable Aviation Fuels (SAFs) to reduce emissions without sacrificing aircraft performance. But SAFs emit carbon dioxide (CO2) when combusted (carbon capture during production reduces life-cycle emissions) and their uptake has fallen short of expectations due to their high cost, limited supply, and concerns about the land-use impacts of biofuels.

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Spotlight

Optiontown

Optiontown is an innovator in the realm of travel options and has developed state-of-the-art patented post-ticket purchase technologies based on the extensive research and study on mass optimization at MIT, Boston.No investment and No IT infrastructure development required. Travel providers and transport operators can generate up to 5-7% incremental revenues, while simultaneously augmenting value for their customers.

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