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6 steps to the perfect flight

May 20, 2019

Customer satisfaction for airlines and airports often pivots on ‘on-time departure’ performance. How can airports proactively ensure punctuality and smooth the guest travel experience? Punctuality is a key factor for travellers when choosing both an airline and an airport. A recent survey by Ipsos MORI, on behalf of NATS, the UK’s Air Navigation Service Provider, confirmed that operational performance is influencing travel decisions for a majority of passengers.

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6 steps to the perfect flight